Express Detail

Subscription & Pricing Plan Policy

This Subscription & Pricing Plan Policy outlines the terms and conditions for customers enrolled in any recurring service or pricing plan with Purify Car Care. By subscribing to one of our plans, you acknowledge and agree to the following terms:

1. Billing Cycle & Auto-Booking
• Each subscription is based on a billing cycle determined at the time of purchase (e.g., monthly).
• Auto-booking is provided as a courtesy, not a guaranteed service. While we aim to pre-schedule services for your convenience, you remain fully responsible for ensuring your appointments are scheduled and completed.
• If you reschedule three (3) auto-booked appointments in three consecutive billing cycles, you will be removed from the auto-booking list and required to book appointments manually going forward.
• Auto-booked appointments are always aligned with your billing cycle. There is no risk of receiving multiple services within one cycle unless your plan specifically allows it.

2. Service Eligibility & Payment
• No services will be rendered until a subscription payment has been successfully processed.
• If a subscription payment fails, your servicing is immediately paused and placed on hold.
• If the payment is not successfully completed within 30 calendar days, your plan and all associated bookings will be canceled, and any missed services will be forfeited.

3. Rescheduling Limits
• You may reschedule an appointment up to three (3) times per billing cycle, but no further than 30 days from the original appointment date.
• Reschedules do not carry over into future billing cycles. Each billing cycle is treated as a clean slate. Once your next billing cycle begins, all unused services from the previous cycle are forfeited.
• This ensures scheduling remains consistent and manageable for both customers and our detailers.

4. Customer No-Show Policy (Subscriptions)
• If a customer is not present, the vehicle is unavailable, or access is restricted upon the detailer’s arrival, the service will be marked as completed and counted against your subscription plan.
• No refund or reschedule will be issued.
• If this becomes a pattern, we may revoke access to auto-booking and require manual scheduling for future services.

5. Cancellations by Customers
• Cancellations made more than 24 hours in advance may be rescheduled within the same billing cycle (up to the 3-reschedule limit).
• Cancellations made within 24 hours will count as one of your reschedule attempts and may also incur a late cancellation fee (see the full cancellation policy).
• Cancellations made within 12 hours or no-shows may result in the service being counted as completed with no refund or reschedule available.

6. Weather & External Interruption Policy
• Weather-related cancellations are allowed up to three (3) times before we issue a refund or cancel the appointment.
• If services are delayed due to weather, they will be rescheduled — but only within the same billing cycle and within the 3-reschedule limit.
• If the customer interrupts the service (e.g., needs the car and asks the detailer to stop), the appointment will be considered completed, with no reschedule or refund available.

7. Plan Modifications & Termination
• You may upgrade or downgrade your subscription at any time. Changes will take effect at the start of your next billing cycle.
• Purify Car Care reserves the right to adjust pricing, availability, or plan details. You will be notified in advance of any changes that affect your active plan.
• Subscriptions can be canceled by either party with notice before the next billing cycle renews. Canceling a plan does not entitle you to a refund for the current cycle.